Context
- The NSW EPA Illegal Dumping Unit (IDU) is embarking on a new program design and defining key outcomes in alignment with the NSW 20-Year Waste Strategy.
- In the lead up to the program design, the IDU wanted to understand how to better leverage data and insights in order to better understand the problem space and its movement.
- In addition, the team sought to explore how data can help to make better decisions on where to focus and how to prioritise interventions.
- A particular focus were external influences and trends and what effect they may have on illegal dumping behaviours.
Approach
Shyft has taken a “top-down approach” in redefining the team’s data and insights strategy:
- We aligned on a common understanding of the illegal dumping journey and define overarching data objectives of the unit’s future state data & insights strategy.
- Then, we conducted deep dive analyses for each data objective by developing an approach to achieving the objective and reviewing & mapping all relevant existing data sets.
- Finally, we defined a set of prioritised recommendations for each data objective to lift the data and insights quality in the illegal dumping space.
Outcome
As a result, Shyft was able to provide the Illegal Dumping Unit with:
- A 2-dimensional framework to structure and prioritise the team’s data and insights based on the illegal dumping lifecycle and the data objectives
- Visual mapping of data availability and gaps along the illegal dumping journey
- An overview of global practices in the illegal dumping space as well as emerging trends.
- A prioritised roadmap for implementation including quick wins across all data objectives.
